Legal Notice, Terms & Conditions, and Privacy Policy
This page covers three documents that together govern the use of Plantsound: the legal notice, the general terms and conditions of sale and use, and the privacy and cookie policy.
Version 1.0, last updated 6 September 2026. Applicable to Plantsound and to the website plantsound.fr.
1. Legal Notice
Publisher
Neurosound Ltd, trading name NeuroSound®
Legal form: Private Limited Company
Company number: 17324409, registered at Companies House (England & Wales)
Registered office: 20 Wenlock Road, London, N1 7GU, England
Telephone: +44 7537 151243
Publication officers: Samuel Vallee, Franck D. Knight
Email: support+legal@neurosound.bio
Plantsound is a product published and operated by Neurosound Ltd. It is distributed at plantsound.fr and runs at sonow.neurosound.bio/plantsound. Plantsound is a mode of the SONOW application, also published by Neurosound Ltd.
Hosting
The website and the application are hosted on IT infrastructure managed by Neurosound Ltd, located in secured datacentres operated by Settle, 12101 Tukwila International Blvd, 3rd Floor, Suite 320, Seattle, Washington 98168, United States. Telephone: +1 888-404-1279.
Intellectual property
Neurosound Ltd holds, reserves and retains all intellectual property rights over Plantsound and all of its components: source code, algorithms, recognition model and its label set, sound bank, musical profiles, texts, logos, trademarks, images and videos. Any reproduction, representation or distribution, in whole or in part, is prohibited without prior written authorisation.
Music produced by you. The musical sequences generated while you use Plantsound from your own plant are yours to listen to, record, keep and share in a personal capacity. Commercial exploitation (publication, broadcast, sale, or inclusion in a work distributed for a fee) requires prior written authorisation from Neurosound Ltd, because the sequences are produced from our sound bank and our musical profiles.
Applicable law
This website is governed by the laws of England and Wales. Visitors accessing it from outside the United Kingdom must ensure compliance with locally applicable laws. This legal notice may be modified at any time without prior notice.
2. General Terms and Conditions of Sale and Use
Article 1. Definitions
- Plantsound: the web application published by Neurosound Ltd which measures the micro-movements of a plant using the camera of the user's device and translates them into music.
- Publisher: Neurosound Ltd, as identified in the Legal Notice above.
- User: any person using Plantsound, whether during the free trial or after purchase.
- Client: any natural or legal person who has purchased access to Plantsound.
Article 2. Purpose and nature of the service
Plantsound is a digital creative tool. It analyses, through the device camera, the micro-movements of a plant placed in front of the lens, identifies the botanical family by means of a recognition model that runs locally on the device, and generates a musical sequence in real time from that signal.
Plantsound is neither a medical device, nor a measuring instrument in the metrological sense, nor a scientific analysis tool. It makes no diagnosis, of a plant or of anything else, and treats nothing. It does not assess the health, needs or condition of a plant, and no decision concerning the care of a plant, a crop or a person should be based on it.
Plantsound is an applied bioacoustics and creative listening experience. The names given to certain settings (including the "healing" scale and the reference frequencies labelled "emotional", "water" and "earth") are traditional or conventional designations in common use in the wellness field. They describe a musical choice; they are not, and must not be read as, any claim of physiological, therapeutic or health effect.
Article 3. Acceptance
Purchasing access to Plantsound constitutes unconditional acceptance of these terms and conditions. They are permanently accessible on this page and referenced in the confirmation email sent to the Client after payment.
Article 4. Free trial
Plantsound offers a free trial of five (5) minutes of use, granted without registration and without payment details. The trial is intended to allow the User to verify, before any purchase, that the application works on their device, with their plant and in their lighting conditions.
The trial is limited to one occurrence per visitor over a rolling period of thirty (30) days. Attempting to circumvent this limit is a breach of these terms.
Article 5. Price, discount codes and payment
Access to Plantsound is sold as a single purchase of 94 € including all taxes. It is not a subscription: there is no automatic renewal and no recurring charge. The price applicable is the one displayed at the time of purchase.
Discount codes may be issued by the Publisher. A code is valid only within the limits set for it (period of validity, number of uses), and only one code may be applied to a purchase. The Publisher may withdraw a code at any time; a code already used for a completed purchase is not affected.
Payment is processed by SumUp, our payment service provider, on a page hosted by SumUp. Neurosound Ltd never sees, handles or stores your card details. The purchase is confirmed once SumUp reports the payment as completed.
Article 6. Scope of access
Access purchased entitles the Client to:
- unlimited use of Plantsound, with no limit on the number of plants or listening sessions;
- use on all of their own devices, a single email address and password being sufficient;
- all thirteen musical profiles, all scales, all reference frequencies and all settings;
- updates to the application, included at no additional cost.
Access is personal. Sharing credentials with third parties, or any use allowing several distinct persons to benefit from a single purchase, is prohibited.
Article 7. Right of withdrawal
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and with Directive 2011/83/EU for consumers resident in the European Union, a consumer has a period of fourteen (14) days from the day the contract is concluded to withdraw without giving a reason.
Plantsound being digital content supplied immediately and not on a tangible medium, this right does not apply once performance has begun with the consumer's express prior consent and their acknowledgement that they thereby lose the right to withdraw. Access to the application is opened immediately upon confirmation of payment.
Where such express consent has not been obtained, the consumer retains the right to withdraw within fourteen days and to obtain a refund. A request may be sent to support@neurosound.bio.
The five-minute free trial exists precisely so that the User may satisfy themselves, before paying, that the application works on their device.
Article 8. Technical requirements
Plantsound requires a device fitted with a camera, a recent web browser, and an internet connection. Access to the camera must be granted by the User; without it, the application cannot function. The application also downloads a recognition model and its execution engine, approximately 43 MB in total, on first use.
Neurosound Ltd is bound by a best-efforts obligation. It cannot guarantee that Plantsound will operate on every device, every browser version or every network, nor that recognition will succeed on every plant and in all lighting conditions. The free trial allows these points to be verified before purchase.
Article 9. Obligations of the User
The User undertakes to:
- provide accurate identification details when purchasing;
- keep their password confidential;
- refrain from any attempt to circumvent access control, decompile the application, extract the recognition model or the sound bank, or reproduce the service;
- refrain from filming, through the application, any person or private property belonging to a third party without their consent.
Article 10. Liability
The liability of Neurosound Ltd may only be engaged up to the total amount paid by the Client. It excludes any indirect, incidental or consequential damage, including loss of data, loss of profit or loss of opportunity.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.
Article 11. Duration and termination
Access being a single purchase, there is no subscription to terminate and no recurring billing to end. The Client may at any time request the deletion of their account and of the associated personal data, under the conditions set out in the Privacy Policy; such deletion ends access to the application.
Neurosound Ltd may withdraw access without notice, and without refund, in the event of a serious breach of these terms, in particular the sharing of credentials or an attempt to circumvent access control.
Article 12. Evidence
The parties agree that electronic records (connection timestamps, purchase references, payment confirmations issued by SumUp, opening of sessions) constitute admissible evidence between them as to the existence, content and performance of the contract.
Article 13. Amendments
Neurosound Ltd may amend these terms. The version applicable to a purchase is the one in force on the date of that purchase. Significant changes are notified by email or by a notice within the application.
Article 14. Applicable law and disputes
These terms are governed by the laws of England and Wales. In the event of a dispute, the parties undertake to seek an amicable solution before any legal action; a request may be sent to support+legal@neurosound.bio.
Failing agreement, the courts of England and Wales have jurisdiction. Consumers resident in the European Union or elsewhere may also bring proceedings before the courts of their own country of residence where mandatory local consumer protection law so provides.
3. Privacy Policy
The images from your camera never leave your device. The recognition model is downloaded once and runs entirely in your browser. No photograph, no video, no frame is transmitted to our servers or to any third party. The same applies to the audio and MIDI files you record: they are produced in your browser and saved by you, and are never uploaded.
1. Data controller
Neurosound Ltd, company number 17324409, 20 Wenlock Road, London, N1 7GU, England. Contact for any question relating to personal data: support@neurosound.bio.
2. Data we process
| Data | When | Why | Legal basis |
|---|---|---|---|
| First name, last name, email address | On purchase | To identify you, open your access, send your credentials and your confirmation | Performance of the contract |
| Password | Generated after payment | To let you find your access again. Stored only as a cryptographic hash; we never hold it in readable form and cannot retrieve it | Performance of the contract |
| Purchase reference, transaction identifier, amount paid, discount code used | On purchase | Accounting, proof of the transaction, after-sales support | Legal obligation, performance of the contract |
| Trial fingerprint: an irreversible hash of your IP address and browser identification | On the free trial | To limit the trial to one occurrence per visitor over thirty days. The IP address itself is not stored; only the hash is, for thirty days | Legitimate interest (preventing abuse of the free offer) |
| Approximate location, rounded to one hundredth of a degree (about one kilometre) | Only if you allow geolocation, or enter a place name | To retrieve the local weather displayed in the application | Consent |
| Failed login attempts, counted per email address | On sign-in | To slow down attempts to guess a password | Legitimate interest (security) |
3. What we do not process
- No camera image. Neither photograph, nor video, nor still frame, nor any derivative of an image ever leaves your device.
- No microphone. Plantsound opens the camera with the microphone explicitly disabled. It never listens.
- No card details. Payment takes place on a page hosted by SumUp; we never see them.
- No health data. Plantsound collects nothing about you or your health.
- Advertising measurement. The presentation pages use the Meta pixel as described below. Optional purchase measurement is described in Purchase measurement with Meta.
4. Third parties
| Recipient | Purpose | What is transmitted |
|---|---|---|
| Meta | Advertising measurement | Presentation-page pixel data and, with optional purchase authorisation, the fields listed in Purchase measurement with Meta |
| SumUp | Payment processing | Your email address, the amount, the purchase reference. Card details are collected directly by SumUp |
| Brevo | Sending transactional emails (credentials, confirmation) | Your email address and the content of the message |
| Open-Meteo | Local weather displayed in the application | Coordinates rounded to about one kilometre. No identifier, no account, no personal data |
| Vimeo | The demonstration video on the presentation page | Data collected by Vimeo when the player loads, subject to its own policy |
| x2.neurosound.bio | Checking whether a NeuroSound subscriber has the Plantsound option | Your email address only. Where a password is verified there, a single yes-or-no answer comes back, and nothing else. No password ever crosses back |
We sell no data. Advertising measurement with Meta is described in the cookies section below, including optional purchase reporting. Data may be disclosed to a competent authority upon a lawful request.
5. International transfers
Our servers are located in the United States (see the Legal Notice for the exact address). Where a transfer outside the United Kingdom or the European Economic Area takes place, it is carried out under an appropriate safeguard within the meaning of Chapter V of the UK GDPR and of the EU GDPR: the UK Extension to the EU-U.S. Data Privacy Framework, Standard Contractual Clauses, or the UK International Data Transfer Addendum. A copy may be requested by email.
6. Retention
- Client account: for as long as access is active, then archived for six years after the end of the relationship, for accounting and evidentiary purposes.
- Trial fingerprint: thirty days, then automatically deleted.
- Failed-attempt counters: fifteen minutes.
- Access session: one hundred and eighty days, or until you sign out.
7. Your rights
Under the UK GDPR and the EU GDPR you have the right of access, rectification, erasure, objection, restriction of processing, and portability, as well as the right to withdraw your consent at any time without affecting the lawfulness of processing carried out beforehand.
To exercise these rights, write to support@neurosound.bio from the address associated with your access. Please note that erasure of your account ends your access to the application, and that a new purchase would then be required.
You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) or with the supervisory authority of your country of residence.
8. Security
Access to the site and to the application is served over HTTPS. Passwords are stored as hashes only. The data files are placed outside the web root and additionally protected against direct access. Sign-in attempts are throttled.
9. Automated decision-making
We make no decision producing legal effects concerning you, or significantly affecting you, on the basis of automated processing alone. The recognition model identifies a botanical family in order to choose a musical profile; it produces no decision about you.